FAQ’s

General

Child Policy:

Children of any age are welcome.
Children aged 12 years and above are considered adults
1 extra mattress is allowed in family room at an extra cost.

Pets Policy:

Small pets are allowed.

Visitors Policy:

Only booked guests are allowed on the premises. No other visitors allowed unless pre-arranged with management.

Noise Policy:

Quiet hours: 21h00 – 07h00.

Events Policy:

Parties/events are not allowed

Are there any smoking rooms?:

All our rooms are strictly non-smoking.
Smoking is allowed on the patios and public areas.
Please make use of the ashtrays provided in public areas.

Which languages are spoken at Reception?

English and Afrikaans.

Bookings

What are your reception hours?

Our reception is open daily from 8am until 9pm. If you are planning on arriving after reception hours, please contact us via phone or email to arrange a late check-in.

What time are the check-in and check-out?

Check-in time is 14:00.
Check-out time is 10:00.

Is early check-in available?

Any guests who require an early check-in, will need to contact reception before arriving, giving us details of the arrival time. Early check-ins will depend on rooms’ occupancy.

Is late check-out available?

If you require a late departure please inform reception.
Late check-outs will only be granted if there are no occupancy of the room in question.
We can also keep your luggage and belongings at Reception (free of charge).

What is required to check-in?

South African ID or Passport
Proof of Payment

How can I change or cancel my reservation?

If you want to change or cancel your reservation, please contact us as soon as possible by email or by phone.

Cancellation Policy

Please note that in case of cancellation of a booking, our cancellation policy will apply. A 100% accommodation fee will be charged for cancellations less than 48 hours of the date of arrival by email or phone.

Facilities

Is there WiFi?

We offer free WiFi in all guests rooms and common areas.

Is there parking available?

We have safe undercover parking, protected by an electric fence, motorized gate access, CCTV cameras and security beams.

Do you offer laundry services?

We offer laundry and ironing services at an additional cost. Kindly note that these services are charged by item and must be arranged with management in advance.

Payments

How do I pay?

Full payment for accommodation is to be paid via EFT, after booking has been confirmed.
Payment of any outstanding balance (food, beverage and services) is made on check-out.

Can I pay by credit cards?

Yes, we accept all major debit and credit cards

Dining

Is breakfast included?

Yes, breakfast is complimentary. Breakfast is served until 09:30.

Lunchboxes

Lunchboxes are available by prior arrangement at an extra cost.

Dinner

A home cooked meal is served from Monday to Thursday evenings on request.
R250pp (reservation for dinner is essential)

Have More Questions?

Have More Questions?

Get in touch with us via the Contact Us Page, our team would be glad to answer any additional questions you may have.